…To Fine Defaulting Airlines
The Nigeria Civil Aviation Authority (NCAA) has condemned the practice wherein airlines issue tickets to passengers but then transport them only partway to their destination before returning them to Nigeria. The NCAA warned all international carriers operating within Nigeria that such incidents will not be tolerated moving forward.
A statement from Michael Achimugu, the Director for Consumer Protection and Public Affairs, issued on Thursday stated: “As of now, any airlines participating in these practices will face regulatory actions. These may include—but aren’t limited to—fines, suspensions of their flight operations, or other suitable measures.”
The NCAA stated that these measures, which include denying boarding or entry at certain transit points for some Nigerian travelers because of visa limitations or travel constraints, are leading to considerable discomfort among passengers and damaging the image of Nigeria’s aviation sector.
The statement includes the following: “The NCAA has received multiple complaints alleging that some airlines have sold tickets to passengers who were then flown only partway to their destination before being deported back to Nigeria.”
The NCAA views these practices as entirely unacceptable. Airlines have the duty to notify travelers about any possible obstacles regarding their admission at their final destination prior to their journey commencement. Travelers ought not to find themselves in a situation where they face denial of entry or being sent back to Nigeria upon reaching intermediate or transit points.
In accordance with the stipulations outlined in Chapter 19.21.1.1 of the Nigerian Civil Aviation Regulations from 2023, every airline along with its representatives must guarantee that travelers are made aware of any possible entry concerns or travel limitations prior to their departure.
Airlines are required to implement suitable procedures for screening and should furnish travelers with correct, current details about their travel documentation and visa prerequisites prior to selling tickets and allowing them to board.
Given this situation, the NCAA notifies all international carriers flying within Nigeria that they can no longer expect to overlook such incidents.
The NCAA looks forward to the collaboration from all airlines in upholding the standards and professionalism within the aviation sector, along with safeguarding the welfare of travelers from Nigeria.
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