{"id":1883,"date":"2025-03-24T04:42:31","date_gmt":"2025-03-24T04:42:31","guid":{"rendered":"https:\/\/sanggraloka.com\/safaricom-answers-customers-complaint-about-ksh-1k-okoa-limit-by-boosting-it-with-a-twist-of-ksh-100-fuliza\/"},"modified":"2025-03-24T04:42:31","modified_gmt":"2025-03-24T04:42:31","slug":"safaricom-answers-customers-complaint-about-ksh-1k-okoa-limit-by-boosting-it-with-a-twist-of-ksh-100-fuliza","status":"publish","type":"post","link":"https:\/\/sanggraloka.com\/id\/safaricom-answers-customers-complaint-about-ksh-1k-okoa-limit-by-boosting-it-with-a-twist-of-ksh-100-fuliza\/","title":{"rendered":"Safaricom Answers Customer&#8217;s Complaint About KSh 1K Okoa Limit by Boosting It\u2014With a Twist of KSh 100 Fuliza"},"content":{"rendered":"<ul>\n<li>\n<strong><br \/>\n   Safaricom PLC declared that M-Pesa services would be temporarily halted on Monday, March 24, due to planned maintenance.<br \/>\n  <\/strong>\n<\/li>\n<li>\n<strong><br \/>\n   The announcement ignited discussions in Kenya, particularly amongst M-Pesa users who expressed worries about the Fuliza borrowing caps.<br \/>\n  <\/strong>\n<\/li>\n<li>\n<strong><br \/>\n   A client stated that they have an Okoa Jahazi airtime credit worth up to KSh 1,000; however, their Fuliza limit is only KSh 100.<br \/>\n  <\/strong>\n<\/li>\n<\/ul>\n<p class=\"align-left\">\n<i><br \/>\n  The LIFEHACK.co.ke correspondent Wycliffe Musalia boasts more than six years of expertise in areas such as finance, commerce, tech, and environmental issues. This wealth of knowledge provides him with significant perspectives on both Kenya\u2019s and international economic patterns.<br \/>\n <\/i>\n<\/p>\n<p class=\"align-left\">\n Kenyan citizens keep expressing their worries about the Safaricom Fuliza borrowing cap and who can qualify for it.\n<\/p>\n<p><img decoding=\"async\" data-document-id=\"cms\/api\/amp\/image\/AA1rCHlv\" data-reference=\"image\" src=\"https:\/\/img-s-msn-com.akamaized.net\/tenant\/amp\/entityid\/AA1rCHlv.jpg\"\/><\/p>\n<p class=\"align-left\">\n The top telecommunications company and mobile financial services leader in the nation announced that their overdraft loan feature is accessible to all M-Pesa clients and is provided by the respective banking institution.\n<\/p>\n<h2>\n What Safaricom stated regarding increased Okoa Jahazi charges and reduced Fuliza limits<br \/>\n<\/h2>\n<p class=\"align-left\">\n An M-Pesa user vented on social media about the company mistakenly allocating her KSh 1,000 for Okoa Jahazi (airtime credit), even though she was only qualified for a Fuliza limit of KSh 100.\n<\/p>\n<blockquote><p>\n &#8220;Hear me clearly, I gave you an Okoa Jahazi worth KSh 1,000 but your Fuliza still stands at KSh 100,&#8221; the customer exclaimed.\n<\/p><\/blockquote>\n<p class=\"align-left\">\n As a result, Safaricom advised the customer to meet certain criteria so she could obtain an increase in her Fuliza limit, which is determined by the bank.\n<\/p>\n<p class=\"align-left\">\n The telecommunications company stated that customers should regularly utilize Safarcom services such as M-Pesa, data packages, Okoa Jahazi, and airtime top-ups.\n<\/p>\n<p><img decoding=\"async\" data-document-id=\"cms\/api\/amp\/image\/AA1BwyQn\" data-reference=\"image\" src=\"https:\/\/img-s-msn-com.akamaized.net\/tenant\/amp\/entityid\/AA1BwyQn.jpg\"\/><\/p>\n<p class=\"align-left\">\n A different customer raised a similar issue, mentioning that their Okoa limit is set at KSh 2,500, but they have no Fuliza loan limit whatsoever.\n<\/p>\n<blockquote><p>\n Hellen Mukuna sighed, &#8216;My Okoa limit is KSh 2,500, yet I have no Fuliza limit at all,&#8217; she said.\n<\/p><\/blockquote>\n<p class=\"align-left\">\n Safaricom replied:\n<\/p>\n<blockquote><p>\n Hello Helen, apologies for the inconvenience. Each one has distinct terms and conditions; these must be met for qualification, which explains the variation.\n<\/p><\/blockquote>\n<h2>\n What initiated the discussion around the Fuliza loan limits?<br \/>\n<\/h2>\n<p class=\"align-left\">\n Following the announcement, the telecom firm declared that M-Pesa services would be temporarily suspended for planned maintenance starting on Monday, March 24.\n<\/p>\n<div class=\"post__embedded js-embed\">\n<div>\n<span data-embed-id=\"589a47b7f4e143bba06fd30c8d2c74e0\" data-embed-type=\"social-auto\"><br \/>\n<\/span>\n<\/div>\n<\/div>\n<p class=\"align-left\">\n Safaricom stated that all M-PESA services would experience an outage for approximately half an hour; however, other services such as voice calls, text messages, and data packages will remain operational.\n<\/p>\n<p class=\"align-left\">\n Kenyan citizens turned to social media platforms to voice their discontent with several services provided by the telecom company, such as Fuliza, M-Shari, and the internet access.\n<\/p>\n<h2>\n Why you might want to avoid opting out of Fuliza<br \/>\n<\/h2>\n<p class=\"align-left\">\n The telecommunications company claimed that continuing to use its services increases customers&#8217; likelihood of qualifying for and raising their credit limits.\n<\/p>\n<p class=\"align-left\">\n If a customer is already enrolled in Fuliza, choosing to opt out might affect their limits.\n<\/p>\n<p class=\"align-left\">\n In January 2025, a Kenyan man expressed disappointment when he tried to cancel his overdraft facility but wanted to increase his credit limit instead.\n<\/p>\n<p class=\"align-left\">\n The M-Pesa client expressed interest in raising his Fuliza limit to KSh 30,000 from KSh 9,500.\n<\/p>\n<p class=\"align-left\">\n Nevertheless, Ufa&#8217;s disappointments intensified when he decided to rejoin the service, only to find himself assigned a zero loan limit, down from KSh 9,500.<\/p>","protected":false},"excerpt":{"rendered":"<p>Safaricom PLC declared that M-Pesa services would be temporarily halted on Monday, March 24, due to planned maintenance. The announcement ignited discussions in Kenya, particularly amongst M-Pesa users who expressed worries about the Fuliza borrowing caps. A client stated that they have an Okoa Jahazi airtime credit worth up to KSh 1,000; however, their Fuliza [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2842,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[283,388,439,896,286],"tags":[],"class_list":["post-1883","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-commerce","category-financial-services","category-loans","category-money"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/sanggraloka.com\/wp-content\/uploads\/2025\/03\/AA1rCM3O.jpg","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/posts\/1883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/comments?post=1883"}],"version-history":[{"count":0,"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/posts\/1883\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/media\/2842"}],"wp:attachment":[{"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/media?parent=1883"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/categories?post=1883"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sanggraloka.com\/id\/wp-json\/wp\/v2\/tags?post=1883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}