This year, Cape Town Airport outperformed Doha Hamad to claim the title of the top airport globally for passenger satisfaction, as per an annual survey conducted by AirHelp, a leading company in flight compensation worldwide.
The assessment ranked 250 global airports using three main factors: punctuality, passenger reviews, and the standard of dining and shopping facilities.
Last year, Doha Hamad was recognized as the top airport globally in the rankings; however, it dropped to second place due to an on-time performance rating of 8.2 out of 10, which is less than this year’s winner’s score of 8.6.
Doha Hamad received 9 points for the standard of cuisine and retail options, surpassing Cape Town which had 8.3 in this area.
Being the main airport that serves Doha, the capital city of Qatar, Hamad Airport provides an combination of contemporary architecture and high-quality facilities, such as a five-star hotel featuring more than 100 accommodations, lush botanical areas, and retail centers.
Featuring over 55 places to eat, the airport offers popular food chains such as Gordon Ramsay Burger, Starbucks, and Burger King.