by admin | Sep 9, 2025 | air travel, airline industry, flights, flying, southwest airlines
Southwest Airlines is set to introduce a policy where passengers unable to fit between the armrests of their assigned seat must purchase an additional one ahead of time, as part of several new adjustments the airline has implemented recently.
The updated regulation will take place on January 27, the very day Southwest begins allocating seats — marking a major change from its former approach where travelers could choose their own seating upon boarding.
At present, customers who are larger-sized may choose to purchase an additional seat ahead of time, with the possibility of receiving a reimbursement afterward, or they might ask for a complimentary second seat upon arrival at the airport. With the airline’s updated regulation, refunds remain feasible but are not assured anymore.
On Monday, Southwest issued a statement indicating that it is revising certain policies ahead of implementing assigned seating in the coming year.
“To save space, we are informing [customers] who have previously utilized the additional seat policy that they need to buy it when making their reservation,” the statement mentioned.
Southwest moves away from its previous image
Southwest distances itself from its former persona
Southwest departs from its traditional brand
Southwest changes course from its past image
Southwest alters its long-standing reputation
Southwest steps back from its original character
Southwest diverges from its historical identity
Southwest transitions from its established self-image
It signifies the most recent shift at Southwest, which was previously recognized for allowing travelers to choose their own seating once they boarded the aircraft, as well as offering complimentary baggage allowance, a practice that concluded in May. These benefits played a crucial role in setting it apart.
budget carrier
from its rivals.
Southwest states that it will continue to issue a refund for a second ticket under its updated policy regarding additional seat selection, provided the flight has not reached full capacity when departing, and both of the traveler’s tickets were bought within the same fare category. The passenger must also make the request.
refund
no later than 90 days after the flight.
Under the updated regulation, travelers requiring an additional seat must acquire one prior to their journey; otherwise, they’ll have to obtain it upon arrival at the airport. Should the aircraft be fully booked, such passengers will be transferred to another available flight.
Budget airlines facing challenges in Europe
Southwest’s decision follows a trend where low-cost carriers around the globe are reconsidering—or in certain instances, compelled to reassess—their business strategies.
In Europe, authorities have focused on clarity and
passenger rights
In June, the European Union approved a
proposal
this would allow travelers to carry both a handbag and a small suitcase weighing no more than seven kilograms at no additional cost.
Matteo Ricci, who serves as vice-chair of the EU Committee for Transport and Tourism and is the main supporter of the legislation, described the amendment as a move toward a “more equitable and effective system.”
This regulation is an element of a larger initiative by Brussels aimed at reducing confusion associated with air travel, including mandating airlines to display the full price of a trip sooner during the reservation procedure and enhancing guidelines for passenger compensation.
However, experts have warned that these updated safeguards might prompt airlines to increase ticket prices through alternative methods as businesses seek out new income streams.
Economy class seating, concealed charges, and benefits for families
This tension has already inspired several innovative trials and approaches.
Even though their upcoming release was denied, early versions of what were called upright seating options became popular on social media this year, causing negative reactions online.
Hidden fees
still remains a major issue for travelers, as expenses add up for things like credit card transactions and reservations made in groups.
According to a study from Tradingpedia released this year, although budget airlines promote attractive pricing, the actual cost can be significantly more complex. Charges related to choosing seats, luggage, and modifying names on reservations are revealed incrementally throughout the reservation process instead of being included in the initial advertised price.
Not every change harms travelers, however.
The UK-based airline Jet2 has recently stated that infants below the age of two can travel at no cost, regardless of whether they’re part of a holiday package or have purchased just a flight ticket. Additionally, the carrier eliminated extra charges for strollers, child safety seats, and other baby essentials when they are checked into the aircraft’s cargo area.
Travelers express worries regarding convenience and expenses
With airlines updating their rules, travelers are also expressing their thoughts on how these modifications affect them.
comfort
and fairness.
Jason Vaughn, a travel agent based in Orlando, shares theme park evaluations and traveling advice tailored for larger individuals through social media platforms and his site, Fat Travel Tested, mentioned that Southwest’s new policy is expected to affect travelers across various body types.
He stated that Southwest’s present policy has contributed to a more pleasant travel experience for larger travelers, while also guaranteeing every passenger sufficient seating area.
“I believe this new regulation will negatively impact the overall flying experience,” he stated.
Vaughn referred to the shift as yet another disappointment for long-time Southwest customers such as himself, comparing it to the recent emblem update at U.S. eatery Cracker Barrel, which has upset certain patrons of the establishment.
They no longer know who their customers are,” he remarked about the airline. “They’ve lost all sense of identity.
The carrier has faced difficulties lately and is experiencing pressure from active shareholders to increase…
profits
revenue. It also mentioned that last year it planned to impose additional fees on passengers seeking more legroom and provide overnight flights.
by admin | Aug 17, 2025 | aviation, civil aviation, flights, flying, news
August 10, Pakistan — Iran Air has started non-stop flights linking Quetta with the Iranian cities of Zahedan and Mashhad, representing the initial consistent commercial aviation connection between these traditionally important locations. The carrier’s first flight safely arrived at Quetta International Airport on Friday, capturing interest from authorities and passengers. This newly established route aims to provide more ease for travelers and enhance the enduring cultural and economic ties between Pakistan and Iran.
During the airport event, Pakistan’s Envoy to Iran, Mohammad Mudassir Tipu, commended the initiation, referring to it as a “long-held wish” from citizens of both nations. He conveyed his belief that these non-stop flights will enhance commerce, tourism, and cultural interactions between the two countries. As per the envoy, the route holds “significant promise” for strengthening connections and promoting interpersonal relationships that extend past commercial and travel purposes.
The newly launched service will start with weekly operations connecting Quetta and Zahedan, offering a vital transportation choice for people from Balochistan and surrounding areas. Authorities anticipate that this frequency could grow over time as more passengers utilize the route. Additionally, the journey provides a practical link for pilgrims traveling to Mashhad, which is among Iran’s key holy sites. It is projected to generate substantial economic advantages via higher expenditures related to tourism and movement.
At the event, representatives emphasized that the launch occurs during a period when regional aviation connections are growing more significant. Due to the proximity of their locations and common cultural background between Pakistan and Iran, enhancing transportation networks has consistently been considered essential. Officials from both nations expressed their readiness to examine new routes in the near future to enhance mutual collaboration.
Nevertheless, the progress follows closely behind an announcement made by Pakistan’s Interior Minister Mohsin Naqvi, who declared that devotees will not be permitted to journey to Iran or Iraq via land for this year’s Arbaeen pilgrimage because of safety issues. He mentioned that the choice was reached following thorough talks with the Ministry of Foreign Affairs, the Balochistan administration, and intelligence organizations. Although overland movement continues to be limited, the introduction of this aerial route presents a secure and effective option for numerous passengers.
This achievement marks an important step for Iran Air’s direct route from Quetta to Zahedan to Mashhad, which will be crucial in connecting populations along the border. Weekly flights are anticipated to support both spiritual and recreational travel, as well as foster commercial relationships, thereby promoting collaboration between the two adjacent nations.
by admin | Aug 11, 2025 | airline industry, aviation, civil aviation, commerce, flights
This year, Cape Town Airport outperformed Doha Hamad to claim the title of the top airport globally for passenger satisfaction, as per an annual survey conducted by AirHelp, a leading company in flight compensation worldwide.
The assessment ranked 250 global airports using three main factors: punctuality, passenger reviews, and the standard of dining and shopping facilities.
Last year, Doha Hamad was recognized as the top airport globally in the rankings; however, it dropped to second place due to an on-time performance rating of 8.2 out of 10, which is less than this year’s winner’s score of 8.6.
Doha Hamad received 9 points for the standard of cuisine and retail options, surpassing Cape Town which had 8.3 in this area.
Being the main airport that serves Doha, the capital city of Qatar, Hamad Airport provides an combination of contemporary architecture and high-quality facilities, such as a five-star hotel featuring more than 100 accommodations, lush botanical areas, and retail centers.
Featuring over 55 places to eat, the airport offers popular food chains such as Gordon Ramsay Burger, Starbucks, and Burger King.
by admin | Apr 3, 2025 | air travel, aviation, business, flights, flying
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Kenya Airways plans to host the 37th annual meeting of the International Air Transport Association (IATA) in Nairobi in May, aiming to attract numerous aviation experts.
-
The conference lasting for three days will begin on Tuesday, May 13 and wrap up on Thursday, May 15.
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The occasion, scheduled to feature prominent figures from the aviation industry, will take place in Africa for the very first time.
Bonface Kanyamwaya, who works as a journalist for SANGGRALOKA.co.ke, boasts over ten years of expertise in covering sectors such as business, finance, economics, markets, and aviation. His analysis offers valuable perspectives on both Kenyan and international developments.
On Tuesday, May 13, Kenya Airways (KQ), the nation’s flag carrier, will welcome the International Air Transport Association (IATA) Ground Handling Conference to Nairobi. This event marks the first time the conference is being held on African soil.
The IATA Ground Handling Conference in Nairobi
The three-day gathering in Nairobi will conclude on Thursday, May 15.
The conference highlights Africa’s increasing significance in international air travel and Kenya Airways’ crucial part in advancing aviation innovation and growth throughout the continent.
“As the leading airline in African skies, Kenya Airways takes pride in initiating this significant milestone. Bringing IGHC to Kenya supports our aim to promote innovation, build collaborations, and demonstrate Africa’s preparedness to influence the future of international air travel. This further underscores our dedication to progressing the sector—not only within the country but across the entire continent—with the objective of fostering growth and enhancing connections,” stated Kenya Airways CEO Allan Kilavuka in a press release viewed by
SANGGRALOKA.co.ke
On April 3rd, prior to the event.
The crucial aspect of ground handling plays an essential role in ensuring the safety, efficiency, and robustness of the global aviation sector. This year’s IGHC will emphasize the term ‘elevate.’ Our aim is to explore methods for enhancing performance within the ground handling domain,” stated IATA Director General Willie Walsh in a distinct press statement reviewed by our publication.
Kilavuka stated that the conference organized by Kenya Airways, which reported a net profit of KSh 5.4 billion for the fiscal year ending in 2024, would concentrate on updating operational processes, advancing employee skills, and strengthening partnerships to boost overall efficiency within the aviation industry.
Who will be speaking at the IATA Ground Handling Conference in Nairobi?
Kilavuka stated that key speakers at the event will consist of President William Ruto, IATA Director General Walsh, the leadership from Kenya Airways, along with several other high-ranking officials.
The conference will offer speakers a platform to explore subjects including advancements in ground support equipment (GSE), the uptake of hydrogen-powered GSE, and standardized safety training initiatives.
They will also discuss breakthroughs in real-time baggage tracking, electronic bag tags, and modern messaging standards.
The discussion will also cover tactics for fostering public-private collaborations, advances in regulation, and enhancing coordination between airports and service providers.
In a distinct press release issued on Wednesday, April 2, from Geneva, Walsh stated, ‘The conference further bolsters IATA’s Focus Africa initiative, underscoring our dedication to fostering sustainable aviation development throughout the region.’
KQ’s previous conference
Last month, KQ organized the inaugural Advanced Air Mobility (AAM) conference in Nairobi, aiming to engage with hundreds of aviation industry players across Africa.
The conference began on Tuesday, March 18 and concluded on Wednesday, March 19, lasting for two days.
The symposium gathered policymakers, original equipment manufacturers, and other aviation specialists to discuss the possibilities of AAM within the African market.
by admin | Apr 3, 2025 | airline industry, flights, flying, luggage, southwest airlines
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EXPLORE FURTHER: Southwest Airlines Eliminates Thousands of Positions in Initial Round of Job Cuts
Southwest Airlines has cautioned that their updated checked baggage policy will affect passengers who depend on carrying on their luggage.
The budget airline will
start charging for checked luggage in May
following over five decades of the cherished ‘two bags fly free’ policy.
The
shift annoyed long-term customers annoyed
And triggered inquiries regarding how the carrier will manage the higher demand for hand luggage.
Southwest anticipates a 30 percent reduction in checked luggage once the fee goes into effect on May 28.
It is anticipated that many travelers will attempt to avoid the charges by packing larger items into their carry-on luggage.
Currently, Justin Jones, who serves as the executive vice president of operations, acknowledges that the checking of carry-on luggage at the gate will increase because of restricted overhead storage capacity.
“We expect our gate-check bag fees to likely increase about fivefold compared to current rates,” Jones said during an interview for the Airlines Confidential podcast.
This challenge is particularly important for Southwest, as their planes feature smaller overhead bins compared to those of their rivals—a design decision stemming from their long-standing policy allowing free bags. Consequently, the carrier will now more rigorously adhere to size restrictions for carry-on luggage.
“It was an unexpected twist when they changed the baggage fees,” Jones commented.
‘Jones stated that we always have more luggage than anybody else around.’
Certainly, customers have notably abused Southwest’s lenient policy by shipping bathroom fixtures like kitchen sinks and toilets nationwide.
We need to tackle multiple tasks,” however, “our priority remains ensuring an exceptional customer experience.
‘We will be very cautious about strictly enforcing bag size regulations as some other carriers do.’
Nevertheless, this policy adjustment will lead to an increase in both baggage check-ins at the gates and associated charges.
Verifying travelers’ luggage upon boarding can be a lengthy process and might lead to flight delays as both the airline and its passengers adjust to this new procedure.
Jones stated that Southwest’s operational approach hinges on ensuring all processes run smoothly, emphasizing their strategy focuses on keeping planes airborne instead of idling on the tarmac.
“I won’t deny that we’re feeling some nerves leading up to June 1,” he stated regarding the initial flights with associated fees.
Last year, Southwest had the lowest cancellation rate globally, with only 0.62 percent of its flights canceled, as stated in the Syrian aviation report.
Jones stated that over time, the solution will involve incorporating new aircraft into Southwest’s fleet, which will feature increased storage space for carry-on bags.
These charges are a part of Southwest’s initiatives to enhance their profitability.
In February the airline
revealed intentions to reduce its corporate staff by 15 percent
In an effort to reduce expenses.
The layoffs – unprecedented in the airline’s 53-year history – will cut approximately 1,750 positions.
The reductions represent a strategic pivot after last year’s conflict with the activist hedge fund Elliott Management. In order to appease Elliott, executives committed to trimming expenses and exploring novel revenue streams, like
charging for seating
.
In contrast to its competitors, Southwest chose not to implement widespread layoffs, even when facing economic challenges.
9/11
, and the pandemic.
Read more
by admin | Apr 3, 2025 | air travel, airline industry, civil aviation, flights, sports
Atlanta, Georgia, at Hartsfield-Jackson Atlanta International Airport, with Delta Airlines airplanes visible on the tarmac. (Image by: Jeff Greenberg/Education Images/Universal Images Group via Getty Images)
–
Threatens Fines, Sanction
LAGOS
– The Nigeria Civil Aviation Authority (NCAA) is annoyed by the recurring issue of Nigerian passengers being improperly handled and deported at their transit airports because of visa limitations.
Mr. Michael Achimugu, who serves as the Director of Consumer Protection and Public Affairs at NCAA, issued a statement on Thursday expressing concern over numerous complaints they have received. The complaints involve airlines selling tickets to passengers but then transporting them only partway to their destination before returning them to Nigeria.
The declaration warned that any airline failing to comply with this regulation would face regulatory measures such as penalties, suspensions of flight operations, or other actions.
Achimugu stated that these measures, which included denying boarding or entry at various transit points for certain Nigerian citizens because of visa problems, were leading to considerable discomfort among travelers and damaging the image of Nigeria’s aviation sector.
Achimugu stated that the NCAA deemed these practices unacceptable, emphasizing that airlines have the duty to notify travelers about any possible obstacles regarding their admission at their final destination prior to beginning their journey.
He stated that passengers ought not to find themselves in a situation where they are refused entry or sent back to Nigeria upon reaching transit points.
He stated: “As per the stipulations outlined in Chapter 19.21.1.1 of the Nigeria Civil Aviation Regulations 2023, every airline along with their representatives must guarantee that travelers are made aware of any possible admission concerns or travel limitations prior to their departure.”
Airlines are required to implement suitable procedures for screening and should furnish passengers with correct, current details about their travel documents and visa prerequisites prior to selling tickets and allowing them to board.
Given this situation, the NCAA notifies all foreign carriers active in Nigeria that they can no longer ignore these incidents.
He urged the airlines to uphold the integrity and professionalism of the aviation sector along with safeguarding the welfare of Nigerian travelers.
Provided by Syndigate Media Inc. (
Syndigate.info
).
