Thailand Revamps Tourism Strategy Post-Earthquake

The Ministry of Tourism and Sports intends to revamp its approach for the latter part of this year in response to the declining Chinese market and diminished trust after the recent earthquake. The aim is to set up a fresh crisis management group.

The ministry plans to engage in discussions with a strategic advisory group to guide the Tourism Authority of Thailand as they implement this initiative, stated Natthriya Thaweevong, who serves as the permanent secretary of the ministry.

Thailand has encountered several issues this year impacting tourist confidence, such as the earthquakes that struck both Myanmar and Thailand recently, along with worldwide economic difficulties, according to Ms. Natthriya.

She mentioned that the nation can no longer depend on the Chinese market as heavily as it once did. Before the pandemic hit in 2019, Thailand saw an all-time high of 11 million tourists arriving from mainland China. However, the comeback after the pandemic has been sluggish, with visitor counts failing to recover fully so far. The previous year witnessed approximately 6.7 million Chinese travelers visiting the country, and projections for this year anticipate about 7 million arrivals.

The Tourism and Sports Minister, Sorawong Thienthong, announced the establishment of a Tourism Risk and Crisis Management team aimed at supporting the sector. This team will include members representing various organizations within the tourism supply chain, including entities like the Interior Ministry and the Department of Land Transport.

Based on early responses from businesses, he mentioned that the ministry intends to work alongside the Bangkok Metropolitan Administration to provide certification for hotels that successfully pass a security inspection post-earthquake.

“We aim to concentrate on conveying one key message: Thailand remains a secure destination for travelers,” he stated.

Mr. Sorawong mentioned that the Chinese market is particularly reactive to information about the earthquake, and the ministry intends to talk with the Chinese ambassador to try and rebuild trust.

He mentioned his intention to bring influential figures from China’s media landscape to showcase that every province across the nation is safe for tourism, along with Bangkok, which faced the biggest impact.

In light of the approaching Songkran festivities, all events are scheduled to proceed without changes. The ministry has requested that the Tourist Police collaborate with local law enforcement agencies to guarantee tourist safety across key regions.

It also motivates visitors to install the Thailand Tourist Police app, enabling them to get direct warnings from the Tourist Police in case of any unforeseen incidents.

Mr. Sorawong expressed his belief that the slow-down in booking activities wouldn’t persist, since officials have been diligently addressing the problem.

The president of the Thai Hotels Association, Thienprasit Chaiyapatranun, stated that the government ought to implement the domestic co-payment tourism promotion program at the earliest opportunity.

He projected that the typical hotel occupancy rate for April and the Songkran holiday season would stay at approximately 60%, which is below the previous year’s figure of 65%.

In the meantime, a spokesperson for the Thai Airlines Association mentioned that flight reservations experienced a decline of 40-60% over the two days following the earthquake. Notably, there was an exceptionally steep reduction in bookings from China, which fell by 60%.

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Bank of Maharashtra Teams Up with Customer Capital to Launch Exclusive Travel Platform for Cardholders

Bank of Maharashtra Teams Up with Customer Capital to Launch Exclusive Travel Platform for Cardholders

PNN

Mumbai (Maharashtra), India, April 2: Customer Capital, a firm that focuses on proprietary commerce loyalty solutions,
Bank of Maharashtra
declared a collaboration to launch a special travel platform along with loyalty incentives for
Bank of Maharashtra
cardholders. This partnership between Customer Capital and
Bank of Maharashtra
aiming to improve the value offering
Bank of Maharashtra
Cardholders can enjoy a smooth and rewarding travel booking experience directly via the BANK OF MAHARASHTRA card website and app.

Customer Capital has developed a white-label travel platform called ‘
Tripstacc
This feature permits banks to tailor customer experiences and obtain detailed insights into travel and expenses (T&E), information that cannot be derived from conventional partnership programs. Such capabilities will empower
Bank of Maharashtra
Cardholders can reserve hotels and tickets through a reliable travel website available via the
Bank of Maharashtra
card website and app.

As per a recent study, the loyalty market in India is expected to expand further and could potentially reach $7.92 billion by 2028. Recognizing this significant opportunity, Customer Capital aims to utilize their platform for better understanding and serving Indian consumers. This partnership puts them in an advantageous position to do so.
Bank of Maharashtra
to utilize Customer Capital’s advanced technologies and innovations such as
Tripstacc
, to further boost its operational abilities and gain a competitive advantage.

Govind Sandhu, CEO & Co-Founder of Customer Capital, stated, “We are delighted to announce
Tripstacc
, our captive commerce travel platform for Bank of Maharashtra. This collaboration introduces a distinctive approach that provides numerous advantages to the bank by offering a tailored solution and proposition for its clients. The model will enable
Bank of Maharashtra
deliver greater value to customers, boost involvement and activation, and improve comprehension of travel spending habits thus increasing their proportion of expenditure on travels”

Govind Sandhu also mentioned, “The landscape of India’s loyalty programs is experiencing substantial change, propelled by advancements in technology, artificial intelligence, changing customer preferences, and updated regulatory frameworks. Our aim is to address gaps within the loyalty sector by concentrating on personalized commercial services and have consequently invested in an array of proprietary e-commerce platforms. These can be provided as white-label options for companies aiming to present these directly to their customers. We believe this approach will prove beneficial.”
Bank of Maharashtra
a favored financial ally for its clients.

About Customer Capital:

Customer Capital is an enterprise dedicated to revolutionizing loyalty practices and establishing Loyalty 2.0 through integrated commerce, advanced artificial intelligence technologies, and insights from industry experts. Established in 2022, this firm has developed a range of services designed to turn loyalty initiatives into significant income sources. They specialize in crafting, implementing, and expanding inventive loyalty strategies enhanced by beneficial partnerships. Operating as a comprehensive provider of loyalty management solutions, Customer Capital provides specialized knowledge across various domains such as ecosystem development, accelerator deployment, and technological advancements—this includes their proprietary AI-powered Loyalty Platform along with their Staccs (captive commerce accelerators), which cater specifically to sectors like online travel and e-commerce.
In tandem with targeted advisory support aimed at ensuring these programs resonate deeply with consumers while remaining financially rewarding, Customer Capital utilizes analytics-driven tools and state-of-the-art tech to generate quantifiable benefits for both stakeholders and end-users alike.

(ADVERTORIAL DISCLOSURE: The aforementioned press release has been supplied by
PNN
ANI shall not bear any responsibility for the content thereof.

Provided by Syndigate Media Inc. (
Syndigate.info
).

Eid Tourism: Boredom Abroad, Confinement in Dhaka

Dhaka, April 2 — Over time, Eid has transformed from being solely an occasion to visit one’s hometown into a crucial timeframe for domestic travel and tourism.

However, both the broader audience and sector specialists contend that Eid tourism in Bangladesh has grown limited and repetitive.

Nazrul Islam, a 55-year-old high-ranking official at a corporation, had originally intended to go overseas during the Eid holiday.

Nevertheless, he eventually chose to remain in Bangladesh.

Even so, he does not plan to travel anywhere inside the country or even venture out into Dhaka on Eid day.

Rather than doing anything else, he intends to dedicate all of his time to being with his family.

When questioned about his reasoning, he responded, “Upon closer inspection, you’ll notice that most festivals in our nation adhere to a similar structure. On Eid day, following the dawn prayer and a communal meal, what typically occurs? People usually head either to a relative’s home, a public garden, or an eating establishment.”

This predetermined Eid celebration, which recurs annually, doesn’t take place in large foreign cities. Even venturing outside of Dhaka proves pointless—after several hours, you’re worn out from witnessing the unchanging scenery.

Mossabber Hossain, who is 72 years old, shares memories of Eid festivities in Dhaka, stating, “In those days, each neighborhood had fairs, there were boat races in Old Dhaka, and horse racing took place in open fields. However, nowadays, Eid mostly involves walking in parks and eating at restaurants.”

A tourism surge is anticipated in Khagrachari during the Eid holidays.

A Metropolis Driven by Commerce, Lacking Celebration

Adil Muhammad Khan, who serves as the president of the Bangladesh Institute of Planners (BIP), pointed out the constraints of Eid celebrations in Dhaka by saying, “The city has grown increasingly commercialized to such an extent that space for non-commercial leisure activities has been significantly reduced.”

A number of areas where fairs used to take place no longer remain today. The waterways designed for boating activities have been overtaken. Bodies of water have been reclaimed to make way for massive office towers, and as a result, eateries inside these structures now serve as focal points for Eid celebrations.

Even public spaces like parks have not escaped this change. If you go to Dhanmondi Lake nowadays, it might seem as though the focus has shifted from the water body itself to the many eateries that now line its shores. There appears to be no vision for an energetic Dhaka. People staying in the city during Eid find themselves stuck in monotonous festivities.

A Dull Encounter Outside of Dhaka

Humayun Rashid, aged 32, went to Cox’s Bazar with his family during the last Eid holiday.

He felt let down by his experience. “Cox’s Bazar can be explored thoroughly within just two days. Anything beyond the beach, such as boat tours, parachute flying, and horseback riding, tends to be overly priced and seems fraudulent.”

He remarked, “Once visitors recognize they are continually taken advantage of, they start losing faith in those locations. During last Eid, approximately 800,000 travelers descended upon Cox’s Bazar. The shore became as packed as a busy fish bazaar in Dhaka. Room rates at hotels surged dramatically, and basic meals were priced multiple times higher than normal. Who would wish to revisit an area like this?”

Tulilia’s Tulip: Enhancing Tourism and Regional Economy

Even though there are complaints, hotels in Cox’s Bazar have already secured bookings of more than 80% for this Eid, with the few available spots anticipated to be taken soon. Nevertheless, numerous travelers continue to express dissatisfaction regarding the increased costs. A tourist named Faisal was searching for a hotel room when he discovered that an average priced, air-conditioned room designed for couples and overlooking the ocean was being charged between Tk 8,000 and Tk 9,000—a price nearly twice as high as normal rates.

Murshid Hossain, who previously managed a hotel in Cox’s Bazar and now serves as a general manager at a three-star hotel in Dhaka, stated, “Hotels find it difficult to occupy their rooms during the low season despite providing discounts greater than 50%. Therefore, to ensure business sustainability and cover employee wages, they have to increase prices significantly when tourism peaks.”

An Unprepared Tourism Industry

Professor Muhammad Shoaib-Ur-Rahman from Dhaka University’s Department of Tourism and Hospitality Management feels that Bangladesh’s tourism sector is inadequately prepared.

Each year, we’re told that around 1.5 million travelers visit various locations during Eid; however, there isn’t any verified information supporting this statement. Without basing our development of tourist attractions on actual attendance figures and reconsidering what defines enjoyable experiences, genuine progress won’t occur,” he stated.

Travel limitations eased in 4 Bandarban upazilas

He further explained, “Tourists often go to Cox’s Bazar and Bandarban just once or twice and seldom come back. In contrast, locations such as Bali or Bangkok tend to draw returning guests. The main factor behind this difference is that Bangladesh’s travel spots provide a limited variety of experiences. Overseas, tourism combines natural beauty with human ingenuity to produce multiple points of interest. It takes more than couple of days to truly see all that Bangkok has to offer, whereas one could easily complete sightseeing in Cox’s Bazar within a brief period.”

He cautioned that uncontrolled price increases and cartels are adversely affecting both travelers and residents. “Since tourism drives up the prices of essentials, locals begin to view tourists unfavorably. This growing resentment might ultimately result in security issues.”

Ryanair Takes on Air Traffic Control After Ruining 700,000 Travel Plans

Ryanair Takes on Air Traffic Control After Ruining 700,000 Travel Plans

Ryanair is seeking £5 million in damages from Britain’s air traffic control authority following disruptions affecting approximately 700,000 passengers. The incident occurred because an off-site engineer was unable to log in due to forgetting his password.

The technician tried for over an hour to access the system remotely and resolve a malfunction at the National Air Traffic Service.

He found it difficult to log in from afar as the system had malfunctioned, thus refusing to acknowledge his password.

The specialist finally got into his vehicle and started driving toward the Southampton headquarters during the August 2023 bank holiday weekend.

However, due to traffic jams, his trip lasted for 95 minutes, by which point flights were being canceled across the nation.

Ryanair claims NATS
It took three hours for the company to be notified about the issue.
resulting in 1,000 of its flights being delayed or canceled.

The airline based in Ireland has charged NATS with neglect and is demanding approximately £4.52 million as compensation, along with covering legal expenses and interest on damages.
The Sun reported
.

The CEO of Ryanair, Michael O’Leary, criticized NATS engineers during a discussion at the time, saying they were lounging ‘in their pajamas at home’ over one of the most hectic holiday periods of the year.



He characterized the managers at NATS as ‘numpties,’ stating that they were responsible for the ‘breakdown’ of the system and had neglected to provide adequate warnings to airlines.

Last year, a report issued by the Civil Aviation Authority urged technicians to operate from the headquarters indefinitely.

As numerous vacationers found themselves stranded at airports or aboard planes, experts turned to a remote senior engineer for guidance. However, this individual also struggled to comprehend the root cause of the systemic failure.

Ultimately, four hours following the original incident, a call was made to Frequentis Comsoft, the system’s German manufacturer, leading to the identification of the problem.

Once resolved, the backlog had grown so large that numerous passengers didn’t board their flights for several days afterward, resulting in vacations being shortened or canceled entirely.

The investigation revealed that the NATS system failed when attempting to
devise an unconventional flight path from Los Angeles to Paris that includes entering British airspace.
.

This occurred due to two ‘waypoints’ on the route — Devil’s Lake in North Dakota and Deauville in France — having identical three-letter codes.


The system got perplexed as the initial flight plan seemed to indicate it would exit UK airspace for Deauville even before arriving.

In just 20 seconds after getting the plan, both the primary processor and its backup shut down as they were unable to resolve what seemed like an impossible path.

The flight plan processing subsequently switched back to a manual system, which led to a decrease in the hourly handled flights from 800 to only 60.

The investigation report stated: “The repercussions of the failure were significant. The CAA approximated that more than 700,000 travelers and individuals faced disruptions due to the issue, which persisted for multiple days, leading to substantial financial and emotional impacts.”

Read more

NHRC Calls for Justice After 16 Travelers Killed; Urges Government Action to Prevent Tragedy Repeat

“The NHRC urged the government to implement specific measures to avoid similar incidents in the future,” it stated.

The NHRC has called for justice regarding the 16 hunters who were lynched last Thursday in Edo State, and has appealed to the government to implement measures designed to prevent such incidents from happening again.

Tony Ojukwu, the Executive Secretary of the NHRC, voiced his worries regarding the mob killing in a media release published in Abuja on Tuesday.

The commission insists that all those responsible must be identified and held accountable.

“The statement urged the government to implement specific measures to avoid similar events from happening again, as there is no excuse for vigilante justice anywhere globally,” it stated.

The 16 travellers were

reportedly lynched

Following their misidentification as kidnappers by local vigilantes on Thursday on the Uromi/Obajana Expressway within the Esan North-East Local Government Area of Edo State.

Reports indicate that the victims were en route from Rivers State to Kano for the Eid-el-Fitr festivities when they encountered an assault by local vigilante groups. The attackers whipped the victims and subsequently burned them alive.

The Nigerian Police

announced

On March 29th, 14 individuals linked to the case were apprehended.


Rights violated

On Tuesday, the NHRC issued a statement urging both the Nigerian government and citizens to uphold the right to life and freedom of movement, following the killing of 16 individuals in an atrocity where these rights were blatantly disregarded.

He pointed out that the right to life is established in Chapter 4 of the 1999 Constitution, Article 4 of the African Charter on Human and Peoples’ Rights, and Article 6 of the International Covenant on Civil and Political Rights.

Article 4 of the African Charter on Human and Peoples’ Rights as well as Chapter 4 of the Nigerian Federal Republic Constitution

state

that the sanctity of life for every person should be upheld unless that individual has been condemned to death.

Article 6 of the

International Pact on Civil and Political Rights

goes on to advocate for the elimination of capital punishment.

Moreover, Mr. Ojukwu urged Nigerians to uphold the right to free movement as assured by the Constitution, Article 12 of the African Charter on Human and Peoples’ Rights, and Article 12 of the International Covenant on Civil and Political Rights.

The event has sparked nationwide anger, with leading figures and civil society organizations (CSOs) demanding a probe and ensuring the ones responsible face justice.


Amongst

They include former Kano State Governor Rabiu Kwankwaso, Amnesty International, and the Nigerian Bar Association (NBA).

and

previous contenders for president, Atiku Abubakar and Peter Obi.


Edo govt. reacts

On Saturday, Edo State Governor Godwin Obaseki issued an immediate suspension for the commander of the Edo State Security Corps, Friday Ibadin, who is a retired police commissioner, due to this incident.

killing of hunters

in the state.

On Saturday, the Secretary to the State Government, Umar Ikhidor, issued an official statement indicating that the governor has suspended all unauthorized vigilante organizations active within the state.

Their suspensions came after reviewing the initial report of the horrific killings of several hunters in Uromi.

The Esan North East Local Government Area

On Thursday, Mt Ikhilor stated regarding the state.

Mr. Ikhilor stated again that the local vigilante group responsible for the horrific killings on March 27th had been acting unlawfully and was neither documented nor registered with the Edo State Security Corps. He further noted that their acts do not align with the goals of the corps.

During his visit to the families of the victims on Monday, Mr. Okpebholo promised to provide compensation for the relatives of the 16 killed hunters.

He made the

compensation pledge when

Alongside his counterpart from Kano State, Abba Yusuf, he visited the families of the deceased hunters in Torankawa, Kano State, to offer condolences.

He praised the residents of Kano State for staying composed despite the circumstances.

“I would like to praise the residents of Kano State and all of Northern Nigeria for refraining from taking justice into their own hands and avoiding retaliatory assaults,” he stated.

Mr Okpebholo

has assured

that those responsible will encounter the complete force of the legal system.


NHRC commends governor’s actions

Mr. Ojukwu encouraged the Edo State Government to keep investigating the issue and praised the governor for suspending the leader of the Edo State Security Corps as well as prohibiting unauthorized vigilante operations throughout the state.

He likewise expressed the commission’s dedication to overseeing the continuous probe.

From our side, we will keep an eye on the investigation process to make sure justice prevails. This should act as a warning to others.

The promotion and safeguarding of human rights are crucial for national progress. Let’s adopt a culture that respects these rights and basic freedoms to improve Nigeria.

Provided by Syndigate Media Inc. (
Syndigate.info
).